DMW Helpdesk Ticket: Quick Guide for OFWs
Need help with your DMW (formerly POEA) eRegistration account or Balik-Manggagawa OEC? The DMW Helpdesk allows you to create tickets, recover accounts, cancel OECs, and fix account issues online.
👉 Official Link: DMW Helpdesk
🔎 How to Get DMW Helpdesk Support
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Scroll down → Click HelpDesk
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Choose Create Ticket or Inquire Ticket
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Select Service (e.g., eRegistration, Balik-Manggagawa)
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Provide details, upload passport copy (<2MB)
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Submit Ticket → Copy your Ticket Number
⚠️ Only one Helpdesk Ticket at a time is allowed.
⚡ Common Concerns You Can Fix via DMW Helpdesk
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Account Recovery (Forgot Email / eRegistration Number)
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Account Activation / Confirmation Email
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Change Registered Email Address
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Edit Name, Birthday, or Gender
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Multiple Accounts (Duplicate eRegistration)
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Balik-Manggagawa OEC (Apply, Cancel, or Get Exemption)
💼 POEA Job Vacancies
To see the latest government-approved overseas jobs, visit:
👉 DMW Job Vacancies
❓ Quick FAQs
1. How to create a DMW Helpdesk Ticket?
Go to onlineservices.dmw.gov.ph → Helpdesk → Create Ticket, select your concern, provide details, and upload a passport copy.
2. Can I recover my eRegistration account if I forgot my email?
Yes. Select Account Problem – Forgot eRegistration Details, then provide your name, birthday, and a new email.
3. How to cancel my OEC online?
Submit a Helpdesk Ticket → Service: Balik-Manggagawa → Concern: BM-OEC Cancellation.
4. How do I get a POPS-BaM Exemption?
If you have previous records in BM Online (2016–2021) or LB (2018 onwards), the system may automatically exempt you.
5. Where can I check POEA job vacancies?
Visit the official DMW Job Vacancies Page for updated listings.
✅ With the DMW Helpdesk, OFWs can easily resolve account problems, manage their OEC, and stay updated on POEA job opportunities.
