How to Get DMW Helpdesk Support and Create a Ticket for POEA eRegistration
Are you an Overseas Filipino Worker (OFW) or looking for DMW Helpdesk Support? Look no further, as you have found the right solution. Managing your DMW (formerly POEA) eRegistration account can sometimes be challenging, especially when you encounter issues such as account recovery, OEC cancellation, or updating your personal details.
The good news is that the Department of Migrant Workers (DMW) provides an Online Helpdesk system where you can create a ticket for any concern regarding your account, Balik-Manggagawa (BM) OEC, or other online services.
In this guide, we’ll walk you through:
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How to access the DMW Helpdesk
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How to create a Helpdesk ticket
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Step-by-step processes for common account problems
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How to apply, cancel, or get exemptions for Balik-Manggagawa OEC
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FAQs for faster assistance
🔎 How to Access the DMW Helpdesk
To request help from DMW, you need to visit the official Helpdesk page:
Here, you can:
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Create a new Helpdesk Ticket
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Inquire about your ticket status
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Update or reply to an existing ticket
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Select the DMW processing office near you to handle your concern
⚠️ Note: You can only submit one active Helpdesk Ticket at a time.
📝 How to Create a Helpdesk Ticket for DMW (POEA) eRegistration
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Scroll down and click HelpDesk
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Click Create Ticket
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Continue to the Online Helpdesk page
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Select the appropriate Service (e.g., Online Services eRegistration, Balik-Manggagawa, OEC)
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Select your Concern (examples below)
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Provide the required details and upload supporting documents (e.g., passport scan under 2MB)
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Click Submit Ticket and copy your Ticket Number for tracking
⚡ Common Issues You Can Fix via DMW Helpdesk
1. Account Recovery (Forgot Email or eRegistration Details)
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Select: Account Problem – Forgot eRegistration Details
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Provide: Full Name, Birthday, Contact Number, and new active email
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Attach: Passport copy
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Submit and keep your Ticket Number
2. Account Activation / Confirmation Email Issues
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Choose: eRegistration Activation Problem
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Input your registered details and attach ID if necessary
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Submit ticket for reactivation
3. Change Registered Email Address
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Select: Account Problem – Change Account Email Address
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Provide your details, new email, and upload your passport
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Submit Ticket and confirm
4. Editing Name, Birthday, or Gender
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Choose: Edit Account Problem – Name/Birthday/Gender
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Enter your details and attach your passport
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Submit for correction approval
5. Multiple eRegistration Accounts
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Report duplicate accounts via Helpdesk
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Only ONE OFW – ONE eRegistration Account is allowed
✈️ Balik-Manggagawa (BM) and OEC Services via Helpdesk
The Overseas Employment Certificate (OEC) is a requirement for OFWs returning abroad. Through POPS-BaM and Helpdesk, you can:
✔️ How to Apply for a BM OEC
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Login to OnlineServices.dmw.gov.ph
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Click Balik-Manggagawa
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Input flight date → Click Next
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New BM: Complete contract details → Submit
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Returning BM: Confirm if same employer/position
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Select Processing Location → Choose Appointment Schedule
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Attend appointment with supporting documents
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Evaluation Result: Approved (Print OEC), Compliance, or Denied
❌ How to Cancel a POPS-BaM OEC
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Login and go to HelpDesk
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Create Ticket → Select Service: Balik-Manggagawa
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Select Concern: BM-OEC Cancellation
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Provide details, upload passport, and submit
🆓 How to Get a POPS-BaM Exemption
Eligible if you have previous records in BM Online (2016–2021) or LB (May 2018 onwards).
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Login → Click Balik-Manggagawa
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Input flight date → Click Next
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If system matches your previous record, you can Print POPS-BaM Exemption
💼 POEA Job Vacancies
Aside from account concerns, OFWs can also check POEA job vacancies through the DMW website.
Visit 👉 DMW Job Vacancies for the latest overseas job opportunities approved by the government.
📞 DMW Contact Information
For faster assistance, you may directly contact:
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e-Registration Concerns – Manpower Registry Division
☎ (02) 8722-1172 / (02) 8722-1181
📧 ebmrd@dmw.gov.ph -
OEC / Balik-Manggagawa Concerns – BM Processing Division
☎ (02) 8721-0785
📧 bmpd@dmw.gov.ph
❓ Frequently Asked Questions (FAQs)
1. How do I get help from DMW if I cannot log in to my account?
Go to the DMW Helpdesk → Create Ticket → Select Account Recovery → Provide your personal details and upload your passport.
2. Can I use multiple accounts in DMW eRegistration?
No. The rule is Strictly One OFW – One DMW eRegistration Account.
3. How long does it take for DMW to respond to a Helpdesk Ticket?
Response time may vary depending on the processing office, but you can check updates via the “Inquire Ticket” option.
4. How can I cancel my OEC if I already booked an appointment?
Submit a Helpdesk Ticket under BM-OEC Cancellation. Once assigned to an evaluator, it cannot be canceled by the OFW.
5. Where can I see available POEA job vacancies?
You can search for updated overseas job openings at the official DMW Job Vacancies Page.
✅ Final Thoughts
The DMW Helpdesk is the official way to resolve issues with your POEA/DMW eRegistration, BM OEC, or other online services. Whether you need account recovery, OEC cancellation, or personal info corrections, creating a Helpdesk Ticket ensures your concern is properly addressed by the right DMW office.
For OFWs, staying updated with the latest POEA job vacancies and maintaining a valid eRegistration account is essential for a smooth deployment or re-employment abroad.
