DMW Helpdesk Guide 2025: How to Create Tickets, Fix eRegistration Issues, and Apply for OEC
If you are an Overseas Filipino Worker (OFW) or planning to work abroad, you will need to process your documents through the Department of Migrant Workers (DMW), formerly POEA (Philippine Overseas Employment Administration). The DMW Helpdesk is your go-to online support system for account recovery, eRegistration issues, and OEC concerns.
This guide will show you step-by-step how to:
-
Create a DMW Helpdesk Ticket
-
Recover or edit your DMW eRegistration account
-
Apply or cancel your POPS-BaM OEC
-
Match old BM records for exemption
-
Explore POEA job vacancies
📌 Official DMW Helpdesk link: Create or Inquire Ticket
What is the DMW Helpdesk?
The DMW Helpdesk is an online support platform for OFWs to:
-
Resolve eRegistration account problems
-
Correct wrong personal or contract details
-
Recover lost accounts or emails
-
Cancel or reapply for an OEC (Overseas Employment Certificate)
-
Match old BM Online records for exemption
How to Create a DMW Helpdesk Ticket
Follow these steps to create a Helpdesk ticket:
-
Go to 👉 DMW Helpdesk Ticket Page.
-
Click Create Ticket.
-
Select your service:
-
eRegistration concerns (account recovery, wrong details, email change)
-
Balik-Manggagawa OEC concerns (cancellation, exemption, matching old records)
-
-
Fill out the required details.
-
Select your nearest Processing Site.
-
Upload supporting documents (e.g., passport, less than 2MB).
-
Submit and copy your Ticket Number for tracking.
👉 Tip: Only one Helpdesk Ticket at a time is allowed.
Common DMW Helpdesk Services
1. Account Recovery (Forgot Email or Password)
If you forgot your DMW eRegistration email or password:
-
Go to Helpdesk > Create Ticket.
-
Choose eRegistration > Account Problem.
-
Select I forgot my eRegistration Details.
-
Encode your Name and Birthday.
-
Provide a new active email and upload your passport.
2. Change Registered Email Address
-
Select eRegistration > Change Email Address.
-
Provide your correct details and upload passport.
3. Edit Personal Information (Name, Birthday, Gender)
-
Select eRegistration > Edit Account Problem.
-
Provide your correct details and valid ID.
4. Multiple Accounts
Strictly one OFW – one eRegistration account. Duplicate accounts should be reported via Helpdesk.
How to Apply for a BM OEC (Balik-Manggagawa OEC)
-
Login to 👉 DMW Online Services.
-
Click Balik-Manggagawa.
-
Enter your flight date and click Next.
-
If new BM: Fill in your contract details.
-
If returning BM: Confirm if you’re with the same employer and position.
-
Choose your Processing Location.
-
Select your Appointment Schedule.
-
Print your appointment slip and bring supporting documents.
Possible results after evaluation:
-
✅ Approved → Pay and Print OEC
-
📋 For Compliance → Submit additional requirements
-
❌ Denied → Application rejected
How to Cancel a POPS-BaM OEC
-
Login to 👉 DMW Online Services.
-
Scroll to HelpDesk.
-
Click Create Ticket.
-
Select Balik-Manggagawa > BM-OEC Cancellation.
-
Encode your OEC number and reason for cancellation.
-
Upload passport and submit.
How to Get a POPS-BaM Exemption
You may be exempted from getting an OEC if you:
-
Have a previous record in BM Online (2016–2021)
-
Have a POEA record (2018 onwards)
Steps:
-
Login to DMW Online Services.
-
Click Balik-Manggagawa.
-
Enter your flight date.
-
System will check if you are a returning worker with the same employer, jobsite, and position.
-
If yes → You can print your POPS-BaM Exemption.
How to Match Old BM Online Records
If automatic matching did not work (e.g., single name vs married name, spelling errors):
-
Go to HelpDesk > Create Ticket.
-
Select Balik-Manggagawa > Old Record Problems.
-
Encode your old OEC number and details.
-
Upload supporting documents.
-
Submit ticket and track via Inquire Ticket.
POEA Job Vacancies for OFWs
The DMW also publishes job vacancies for Filipinos abroad. To check:
-
Visit 👉 POEA/DMW Job Vacancies.
-
Browse by country, position, or agency.
-
Only apply through licensed recruitment agencies listed by DMW.
⚠️ Reminder: Never transact with illegal recruiters. Always verify job postings on the official DMW website.
DMW Helpdesk Contact Information
-
eRegistration concerns:
📞 (02) 8722-11-72 / (02) 8722-11-81
📧 ebmrd@dmw.gov.ph -
OEC concerns:
📞 (02) 8721-07-85
📧 bmpd@dmw.gov.ph
Frequently Asked Questions (FAQs)
1. What is the DMW Helpdesk?
The DMW Helpdesk is an online portal where OFWs can create tickets to resolve eRegistration issues, OEC problems, or account recovery requests.
2. Can I have multiple DMW eRegistration accounts?
No. Only one OFW = one eRegistration account is allowed.
3. How long does it take for DMW Helpdesk to reply?
It depends on the concern and processing site, but you can check updates anytime under Inquire Ticket.
4. What if I forgot my registered email in DMW eRegistration?
Create a Helpdesk Ticket under eRegistration > Account Recovery and submit valid ID/passport.
5. Where can I see POEA job vacancies?
Visit 👉 DMW Job Vacancies Page for verified overseas jobs.
✅ With this guide, you can easily navigate the DMW Helpdesk system, apply for or cancel your OEC, and recover your eRegistration account.
